Not at all! tinyEmail is beginner-friendly and requires no prior experience. It includes guided tutorials, an easy-to-use interface, and ready-made templates to help you get started quickly and confidently.

Signing up is easy! tinyEmail works for businesses across all industries. Simply register through our website or the Shopify App Store, integrate your preferred platforms, import your contacts, and start building your first campaign.

tinyEmail, created by tinyCo, is a powerful email marketing solution specifically designed for eCommerce businesses and publishers. It offers an intuitive drag-and-drop builder, pre-designed templates, and advanced automation tools to streamline audience engagement and enhance content distribution, making it an ideal choice for these industries.

Yes! While we offer specialized features for eCommerce and publishers, our core platform—with its powerful automation, campaign builder, and analytics—is robust enough for any industry, including SaaS, creators, non-profits, and local businesses.

tinyEmail offers a deep, seamless integration with Shopify, allowing you to sync customer data, use product blocks directly in your emails, and trigger powerful e-commerce automations like abandoned cart reminders. Plus, our dedicated Shopify app has a free plan exclusively for Shopify stores.

Yes, tinyEmail allows you to automate workflows for welcome emails, follow-ups, birthday messages, abandoned cart reminders, and more, saving you time and improving customer engagement.

Yes, you can easily migrate your contacts from platforms like Mailchimp and Klaviyo. You can import contacts via a CSV file, and our 24/7 support team is available to guide you through the process.

Yes, tinyEmail incorporates AI to enhance personalization and automation. For advanced AI features, you can use our specialized tool, tinyAlbert, which is available exclusively for Shopify store users to help generate copy, subject lines, and optimize campaigns.

Absolutely. tinyEmail makes A/B testing simple. You can test different subject lines, sender names, or email content to see what resonates best with your audience and use data to improve your results.

tinyEmail integrates with a wide range of tools, including eCommerce platforms (Shopify, WooCommerce, BigCommerce), CRM tools (Zoho CRM, HubSpot), automation platforms (Zapier, Segment), customer support tools (Help Scout), and analytics platforms (Google Analytics).

Yes, tinyEmail offers advanced segmentation, including dynamic segmentation. This allows you to create and update audience groups automatically based on their behavior, preferences, and purchase history, ensuring your campaigns are always highly targeted.

tinyEmail provides advanced automation, personalized customer engagement, A/B testing, and detailed reporting tools. For e-commerce businesses, we offer specialized features like seamless integrations, dynamic product recommendations, and abandoned cart recovery workflows.

tinyEmail offers flexible pricing plans designed to meet the needs of different businesses, typically based on your number of contacts. For complete details, please visit the pricing page on our website.

Your plan cost is based on the subscriber tier you are in. If you are automatically upgraded, your new rate will apply from the next billing cycle. All changes are clearly communicated.

To ensure your service is never interrupted, we will notify you and automatically upgrade you to the next appropriate tier if your contact list grows beyond your current plan's limit.

Of course. You can easily upgrade or downgrade your plan at any time directly from your account's billing section to match your business needs.

You can manage your subscription and update your billing details, such as credit card information and billing address, at any time from the "Billing" section within your account settings.

We offer 24/7 live support to help you with any questions or challenges. Our dedicated team is always available via chat and email to ensure you have a smooth experience.

Our live chat support aims to respond within a few minutes. For email inquiries, we strive to provide a comprehensive response within a few hours.

You can reach our 24/7 support team by clicking the support/chat icon within your tinyEmail account or by visiting the "Contact Us" page on our website.

You can access our full library of help articles, step-by-step guides, and video tutorials in the "Help Center" or "Resources" section of our website and within your tinyEmail dashboard.

Yes! We provide guided tutorials and a comprehensive knowledge base to help you get set up. For certain plans, we also offer personalized onboarding sessions to ensure you can leverage the full power of tinyEmail from day one.

tinyEmail automatically processes bounces and unsubscribes. Hard bounces and unsubscribes are immediately moved to a suppression list to protect your sender reputation and ensure you only send to an engaged audience.

If an import fails, it's often due to formatting issues in the CSV file. Please ensure your file is properly formatted with columns for email, name, etc. Our support team is also available 24/7 to help diagnose and resolve any import issues.

tinyEmail supports DKIM and SPF authentication to secure your emails and improve deliverability. We provide a step-by-step guide in our Help Center to walk you through setting up these records with your domain provider.

This can happen for several reasons, such as a low sender reputation, certain words in your subject line, or a lack of email authentication. tinyEmail provides tools and guides to help you improve deliverability.

If you've forgotten your password, you can click the "Forgot Password?" link on the login page. An email with instructions will be sent to you. If you're logged in, you can change your password from your "Account Settings" or "Security" section.

Absolutely not. Your contact lists and all your data are your own. We will never share or sell your data to any third parties. Your privacy and ownership of your data are paramount.

Yes, we strongly recommend it. You can enable two-factor authentication (2FA) in your account's security settings to add an extra layer of protection to your tinyEmail account.

Yes, tinyEmail is fully compliant with GDPR, CCPA, and other major data privacy regulations. We provide tools like consent checkboxes on forms and easy unsubscribe links to help you stay compliant as well.

We adhere to strict security protocols to protect all data. Our systems are designed with multiple layers of security, and we conduct regular audits to ensure your information is safe.

Yes! We offer a significant discount if you choose to pay for your plan annually instead of monthly. You can see the savings on our pricing page when you toggle between monthly and annual billing.

Yes, we are proud to support non-profits. Registered non-profit organizations are eligible for a special discount on our plans. Please contact our support team with your documentation to apply.

Yes, tinyEmail offers a 7-day free trial, so you can explore all its features and see how it fits your business needs before committing to a paid plan.

Yes, we have a partner program that allows you to earn rewards for referring new customers to tinyEmail. You can find more information about our partner program on our website.

Yes! tinyEmail is available on the Shopify App Store and offers an exclusive free plan for Shopify stores. This plan includes unlimited contacts and access to powerful features tailored for Shopify merchants.