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Term: Retention Marketing

Definition of the term "Retention Marketing"

Retention marketing is the marketing strategy to create repeat customers. Simply put, retention marketing is the process of keeping your current customers and bringing back customers from the past. Retention marketing is important because it’s often cheaper to keep customers than it is to find and market to brand new customers. Plus, happy customers are more likely to tell their friends and family about your business, which can help you attract even more customers organically. Retention marketing strategies can be implemented easily through email. By sending regular updates, coupons, and other personalized content, you can stay top of mind and improve the customer lifetime value. So if you’re not already using retention marketing techniques, now is the time to start.

Quick Tip About Retention Marketing

1. Improve customer retention rate by building a great relationship with your customers 2. Increase customer lifetime value by going above and beyond your promise 3. Keep customers coming back for more by working on their feedback

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